Services · 04 / Perform
Performance Support and Learning Analytics Tied to Business KPIs
The value of learning shows up in the work, not the LMS. We design support at the moment of need and the measurement system that proves what moved.
Outcomes we design for
- Faster task completion with fewer errors
- Learning spend defensible in business terms
- Clear line of sight from skill to KPI
- Content that improves every quarter
What we do
Performance support and job aids
Short, searchable guidance available inside the workflow, so people get the answer at the moment of need rather than remembering a course.
Skills maps tied to KPIs
Every capability is linked to a business metric, so prioritisation stops being a matter of opinion.
Analytics and ROI reporting
Dashboards that report behaviour and business movement, not just completions and smile sheets.
Continuous improvement loops
Quarterly review of what is used, what works, and what gets retired, with content updated on a fixed cadence.
Typical deliverables
- Performance-support asset library
- Skill-to-KPI mapping
- Measurement plan and dashboard
- Quarterly content review cadence
How we measure success
- Error and rework rates
- Task cycle time
- Support-ticket deflection
- Business KPI movement attributable to the program
Frequently asked questions
Can you measure ROI properly?
We agree the success measures before design, baseline them, and report movement against a control or pre-period wherever the data allows.
Where does performance support live?
Wherever the work happens: intranet, CRM, ticketing tool, or a lightweight searchable hub we set up.